Global Search Results Behavior in Lightning Interface

Recently, several clients complained the search results when searching for a contact does not produce the results they expect. Frequently contacts with an exact first and last name as the search text are not at the top of the results list in the Lightning interface where they would be in the Classic interface. The explanation is that the Lightning UI does not support "exact phrase" option that's available in Classic. The attached document explains why the results are are sorted this way, a link to an Ideas page for an enhancement to add such options, and potential workarounds for users. This has been escalated to our Salesforce account manager. I will update or remove this page if the situation changes.  Bill V.